TERMS OF USE
By booking or entering our facilities, you agree to these Terms and Conditions. Geraldine Escape Rooms takes all reasonably practicable steps to provide a safe environment under the Health and Safety at Work Act 2015. While we strive for safety, participants acknowledge that escape rooms involve inherent risks of minor injuries, such as bumps, scrapes, or trips.
SAFETY & PARTICIPATION
Instructions & Rules
• All participants agree to follow all verbal instructions, written rules, and safety briefings given by staff at all times.
Health & Fitness
• By taking part, participants confirm they are mentally and physically fit to participate in the game.
• Rooms may include dim, dark or atmospheric lighting, tight spaces, sudden noises, and special effects (such as strobe lights or smoke machines).
• Participants must notify staff before the game begins if they have any health conditions that might affect them, other participants, or the game (for example: claustrophobia, epilepsy, pregnancy, or physical injuries).
Age Restrictions
• Any participants under the age of 14 must be supervised by a responsible adult at all times while on the premises and during the game.
CONDUCT, LIABILITY & MEDIA
Conduct in the Rooms
• Participants must not use excessive force, damage props, or attempt to climb on any furniture or fixtures unless explicitly instructed to do so by staff.
• Brute force is never required to solve any puzzle.
• Participants understand that staff monitor the rooms via CCTV for safety and operational reasons. Staff may end the game immediately, without refund, if rules are broken or behaviour is unsafe.
Liability & Risk
• Participants acknowledge that, despite safety measures, escape room activities may carry inherent risks of minor injuries (such as bumps, scrapes, or trips).
• To the extent permitted by New Zealand law, participants release Geraldine Escape Rooms and its staff from any liability for personal injury, loss, or damage to personal property arising from their participation, except where such injury, loss, or damage is caused by gross negligence.
• Personal injury caused by an accident in New Zealand is generally covered by the Accident Compensation Corporation (ACC).
Photos & Marketing
• At the end of the game, staff may ask if you would like a photo taken of your group.
• If you do not want your photo taken or used, please tell us and it will not be posted on social media or used in any marketing materials.
Acceptance of Terms
• By booking and/or entering Geraldine Escape Rooms, all participants confirm that they have read, understood, and agreed to these Terms and Conditions.
SAFETY GUIDELINES
PHYSICAL REQUIREMENTS
Players should be prepared for light physical activity. We recommend comfortable footwear. If you have specific accessibility needs or health conditions, please notify our staff before the game begins.
EMERGENCY EXITS
Your safety is our priority. All rooms are equipped with clearly marked emergency exits and safety releases. Doors are monitored and can be opened immediately from the inside at any time.
FAIR PLAY & GEAR
Brute force is never required to solve our puzzles. Please treat all props and set pieces with respect. If something is stuck, it is likely not part of the active game mechanics.
PROHIBITED ITEMS
To protect our intellectual property and the experience of future guests, cameras, mobile phones, and recording devices are strictly prohibited within the game rooms.
ZERO TOLERANCE
For the safety of all, players who appear to be under the influence of alcohol or narcotics will not be permitted to enter. No refunds will be issued in such cases.
BOOKING & CANCELLATIONS
Booking
All missions at Geraldine Escape Rooms require advance reservation via our online system or authorized partners. Reservations are held temporarily until payment is confirmed. Please arrive at least 15 minutes prior to your scheduled time for briefing; late arrivals may have their gameplay time reduced to avoid impacting subsequent missions.
Refunds
Bookings are generally non-refundable due to the nature of our interactive experiences. However, full refunds may be issued if cancellation is requested at least 72 hours before the mission start time. Within 72 hours, refunds are ineligible; however, rescheduling options may be available depending on the circumstances.
Rescheduling
Missions can be rescheduled up to 48 hours before the start time without penalty. Rescheduling requests made within less than 48 hours but more than 24 hours will incur a $15 administrative fee per person. Rescheduling is not permitted within 24 hours of the mission time. One rescheduling event is permitted per booking.